Refund policy

If you identify any quality concerns with your order, we encourage you to contact our customer service team at team@familyworshipdeck.com within 7 days of receiving your item. We are committed to addressing any issues promptly and ensuring your satisfaction.

Return Criteria

  • Manufacturing Defects or Errors: If your product arrives damaged or with a manufacturing defect, please contact us at team@familyworshipdeck.com within 7 days of delivery with photos of the issue, and we will gladly issue a full refund or send a replacement.
  • Shipping Damages: If your product arrives damaged due to shipping, it must be immediately reported to us to initiate the return process.

Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at team@familyworshipdeck.com  within 7 days of receiving your item.
  2. Provide Proof: Include clear photos or documentation of the defect or damage to support your claim.
  3. Return Instructions: If your claim is verified, we will provide detailed instructions on how to return the item.
  4. Refund Processing: Upon receipt and verification of the returned item, we will process your refund or store credit as per our policy.

Commitment to Satisfaction

We are committed to ensuring you are completely satisfied with your experience. Thank you for entrusting us with your treasured moments. We appreciate your business and look forward to serving you again.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@familyworshipdeck.com.